Our anspired team are experts at providing comprehensive IT solutions that protect medium to large scale enterprises. Our managed service takes a pro-active approach to ensure you get the highest level of support, whilst also improving your staff efficiency and business profitability.
The anspired difference includes services such as dedicated Customer Care Coordinators and Advanced Triage Technicians.
Customer Care Coordinator.
Our Customer Care Coordinators are the first point of contact for our clients and are devoted to providing exceptional customer service.
They are the welcoming voice at the end of the phone and here to assist in scheduling your Support Requests with one of our experienced technicians.
With a customer-centric focus, our CCC are more than just a voice at the end of the phone. They will come to know you by name, and how your business works.
Our Advanced Triage Technicians are dedicated to working on jobs that require urgent attention, as well as implementing a ‘work around’ where possible. This allows you to continue with business as normal whilst your ticket is resolved by our Response Operations Centre.
So, on the occasion where you do have a high-priority request, you know exactly who to turn to and that you will be looked after, fast!